Huffington Post | Miami Herald
"The mission of the ombudsperson is to watch the standards and performance of
your publication, with an eye to keeping it scrupulously top-notch as a service to
your readers," writes
Rachel Sklar. "That's a service that shouldn't be outsourced for free to random people on the Internet." ||
Edward Wasserman: "Ombudsmen don't just whine. Their real job is to get management to respond, to publish those responses -- in all their mealy-mouthed splendor -- for the public to marvel at, and to force a remedy."
